Instant Chat · WeChat
WeChat Support
Scan to add our dedicated support WeChat — available 7 days × 12 hours with sub-5-minute average response.
yukaka29
Click to copyAvg. response < 5 min
Customer CareNative CN · 7×24 hours
Customer Support
Native Chinese-speaking support team available 7 days × 12 hours so no traveler is ever left alone.
<5min
Avg. WeChat reply
24/7
Emergency cover
98.8%
Ticket satisfaction
Channels
Pick the fastest route to a human.
Direct Call · Phone
Phone Support
Tokyo direct line, Mon–Sun 09:00–21:00 JST, picked up by a Chinese-speaking concierge.
03-5812-8381
During business hoursCall Now
Written Record · Email
Email Support
Best for inquiries with attachments, long explanations, or paper trails. Non-urgent items answered within 24h.
li923@hotmail.co.jp
Reply within 24hSend Email
System Ticket · Ticket
Online Ticket
Submit change requests, special needs, or feedback — fully trackable with permanent record.
Track progress after login
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Quick links
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